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Description

World Wide Stereo: Awe Inspired. Since 1979.

Specializing in the retail, design, and installation of the finest home and mobile audio, video and automation products in the world. For over three decades, World Wide Stereo has been one of the nation's leading providers of emerging technologies, both cutting edge and practical in the consumer electronics arena. With a reputation for integrity and quality, World Wide Stereo has survived the test of time by offering personal service, award winning installations, and competitive pricing.

World Wide Stereo is proud to be named the Best of Philly for Electronics Stores by Philadelphia Magazine. World Wide Stereo has also received an Excellent Rating from STELLAService and top marks from the Better Business Bureau; and we are honored to have won Best Storefront from Rakuten.com Shopping in October 2011.

 
Tax Policy

Sales tax will be collected to all orders shipping to addresses within the State of Pennsylvania.

FREE Shipping on Most Orders: We offer FREE standard shipping on most orders within the continental US. Oversize items and TVs over 37 inches will ship via specialized freight carrier (standard scheduled delivery). Expedited options are available for some items during the Rakuten checkout process.

Delivery is Monday through Friday. Please allow extra time for delivery to remote addresses. All freight shipments (including TVs) and some packages with a value of $100 or more require signature confirmation. Please review how to sign for your freight shipment below under "signing for your merchandise". Please note we do not offer international, expedited or white glove service on freight items. At this time we are unable to deliver to APO/FPO military addresses or P.O. boxes.

*Excluding holidays and pending availability and credit verification. **Unfortunately, we cannot waive the signature once an item is in transit. If you have a problem with your delivery, please call 1.866.961.7781. ***Once your order has shipped it cannot be cancelled, only returned for a refund (less shipping charges, some restrictions apply) or credit or exchange.

For your protection, we recommend that you save the original box and packing materials that you received with your order until your equipment warranty has expired as some products, if defective, cannot be returned without the original box.

Signing for your TV or oversize merchandise: 

1. Inspect the box: Upon delivery please carefully inspect the outer shipping carton and note any damage on the driver's delivery receipt. Please know that shipping cartons are made to take some wear and tear during the shipping process and do not always indicate damage to the product itself.  2. Inspect the product: Please unpack and thoroughly inspect the product for damage. For TVs, please pay careful attention to the TV screen. If your product arrives damaged, please refuse it and call us at 1.866.961.7781. If there is damage and the shipment is not refused at the time of delivery, we may not be able to provide you with a replacement product or a refund for the damaged product. The deadline to claim concealed shipping damage is 2 business days from the delivery date.

TV Returns: WWStereo does not accept returns on TVs. Every television we sell carries the full manufacturer's warranty.  If you are experiencing technical problems (Any Defective Issues) with your television, please contact an authorized repair center.  To locate the most convenient authorized service center in your area, please check your owner's manual or contact the manufacturer.

Redelivery Fee: When a shipment is tendered for delivery, and through no fault of the freight carrier such delivery cannot be accomplished, the original cost of delivery for each additional tender of delivery to the original destination point will apply. Redelivery charges will not apply on shipments picked up by the customer at the destination distribution center.

60-Day Money-Back Guarantee: The quality of our products is guaranteed. If you are not completely satisfied with your purchase, you may return or exchange eligible items* in their original condition and packaging within 60 days of receipt of your shipment less applicable shipping and handling costs.

In the event where merchandise is not in its original condition or is missing packaging, manuals, accessories or other components, a partial refund will be given. Partial refunds are calculated on a case-by-case basis.

*Eligible items include all items sold by World Wide Stereo with the exception of:

  • Televisions larger than 32" in size
  • Furniture, and other oversized product shipped via a Motor Freight Carrier
  • Special order items or clearance merchandise
  • Car audio equipment that has been installed or where wires have been cut
  • Tablet, Notebook, Computer or Cellular Devices
  • Opened Games, Software or Media of any kind (CD, DVD, VHS, Flash Drives, etc.)

    TV Policy: WWStereo does not accept returns on TVs. Every television we sell carries the full manufacturer's warranty. If you are experiencing technical problems (Any Defective Issues) with your television, please contact an authorized repair center. To locate the authorized service center in your area, please check your owner's manual or contact the manufacturer. If your TV incurs any damage in shipment, damage claims must be made within 48 hours of receipt by calling 866.961.7781.

    Please follow these steps for a hassle free return:
    Call us:

    Please call us at 1-866-961-7781 to obtain a Return Authorization # (RMA#). Please note that your return will not be accepted without an RMA#.
    Re-pack your shipment:
    Please re-pack the product being returned, including the original manufacturer’s box and all original packaging and accessories. If applicable, you can use your original shipping container or any plain, unmarked cardboard box to ship your return in.
    Ship your return:
    If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them. Please ship your return merchandise via an insured method with tracking to the address provided when you obtained your RMA#.

    What if I want to exchange my product?:
    When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and handling costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and handling costs, and the cost of the new item(s). Please note certain items are not eligible for exchange (please see above for more information).

    What if my product is defective?:
    When calling us, please indicate that your product is defective. During our 60 day return guidelines, any Eligible* products that are deemed to be defective may be exchanged free of charge for a new, working unit. Certain products will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.
    *Please see above for items that are not Eligible for return or exchange.

    Refusing Packages: In the event that you refuse your package for any reason other than shipping damages, you will be subject to paying the full shipping price of the product both ways.

  • Tel: 1.866.961.7781
    Hours: Monday – Friday 9 am – 5 pm ET
    Email: onlinesales@wwstereo.com

    Mailing Address:
    104 E. Vine Street
    Hatfield, PA 19440